Cancellation Policy
We understand that sometimes plans change. Please review our cancellation policy below:
Free Cancellation
Cancellations made at least 28 days before the check-in date will receive a full refund.
Non-Refundable Booking Amount
A non-refundable booking amount may be charged at the time of booking. This deposit will not be refunded in any circumstances.
Cancellation Process
To cancel a booking, please contact us via our website or customer service number. You will receive a cancellation confirmation upon processing.
Rescheduling Policy
We know that plans can change, and we aim to be flexible with our guests. Here’s how our rescheduling policy works:
Rescheduling Not Allowed
Rescheduling is not allowed if the booking is within 28 days of the check-in date.
Process for Rescheduling
To reschedule, contact us directly via the website or our customer service. Please provide your booking details, and we will assist you in selecting a new date, subject to availability.
Other Policies
Check-In / Check-Out Times
Check-in Time: After 1:00 PM
Check-out Time: By 10:00 AM
Security Deposit
A refundable security deposit may be required at the time of check-in. This deposit will be refunded at the end of your stay, provided there are no damages or violations of property rules.
House Rules
smokings allowed inside the villas.
pets are allowed
Quiet hours are between 10:00 PM - 8:00 AM.
Respect for property and staff is required at all times.
Damages
Guests are responsible for any damages or theft that occur during their stay. We reserve the right to forfeit the security deposit for any damages incurred.
Privacy Policy
Your privacy is important to us. We do not share your personal information with third parties except as required by law. For more details, please refer to our Privacy Policy.
Safety
Our villas are equipped with fire safety measures, first-aid kits, and emergency contact information. We ask all guests to familiarize themselves with the safety features of the property.